The Vuma network maintenance operations are currently down in several areas in Mthatha, including Southernwood, Fortgale, Norwood and Northcrest, due to various challenges posed by local crime syndicate groups.
As a safety measure for both our customers and teams, Vuma has temporarily put on hold all maintenance support and new installations in these areas.
The safety and security of our customers remain our top priority, and we are taking every necessary measure to resolve the situation.
We are actively collaborating with local authorities to address these issues and restore our operations swiftly.
At this stage, Vuma is unable to provide fibre maintenance support to the affected areas in Mthatha.
We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work with the community to resolve the challenges at hand.
Unfortunately, if your internet service stops working during this period, we are unable to attend to the issue and your internet service will go into a cancelled state, until we are able to safely operate in the Mthatha area.